Welcome to our Support page
How can we help?
How do I Work with Team Members on the Free Trial?
It’s easy to include as many team members as you want on your mForce 30-day free trial… and you’ll all be able to collaborate together!
Once launched we’ll get you set up with the free trial. Have specific questions? Shoot us a quick email: firstname.lastname@example.org
The Basics of mForce
mForce was designed to be flexible enough to work within your company’s very specific cultural meeting topography. The platform lets you and your users easily customise, and then work within your Organisation’s existing team and project structure to empower maximum meeting collaboration efficiency. Your mForce account connects all of the people collaborating around your meetings, action items, projects, files, and much more.
Users in your account differ based on their roles and responsibilities. Your account can have any number of “Administrators (or Admins)”, “Publishers”, “Members”, and “Guests”. All of these users working together in different capacities on the platform, make up your organisation’s mForce meeting ecosystem.
The Publisher designation allows users to create content in your mForce ecosystem. These users can:
Install and leverage mForce integrated plugins
Schedule, conduct, and publish notes for meetings
Assign action items
Create mForce Projects
Add files to the system
Collaborate with all other users
Publishers can be added in the Admin area, which is accessed from your user avatar in the top right-hand corner of your mForce Dashboard. Only Account Admins can add/manage Publishers. All of the mForce user types can be made a Publisher, as it is a separate designation that governs only the ability to create content in the system
mForce User Types
mForce user types govern what users can see/access in your system. Each user type is given differing levels of access to content. From the highest – top ‘Organisation-level’, to the lowest – access to only the individual objects in the system they’ve directly been invited to view. All user types in the system can comment on, and add files to, objects (meetings, action items, projects) they were invited to participate in.
mForce user types are:
Admins will administer your organisation’s mForce account from the top down. Admins do things like add/disable/manage all of the users in your account, edit your account information (like your org name and custom URL), and create/edit your Teams (more on this below).
Members are given access to view/access your Organisation’s content from the top down. Members can be invited (by Publishers) to view/access/comment on Meetings, Action Items, Projects, Teams, and Files within your Dashboard. Member’s viewership is determined by the Publishers in your system and the objects and areas (Teams and Projects) to which they are given access. Members cannot create content in the system or set their own access to objects they weren’t invited to see. Like all user types, Members can be made Publishers as well, and would then also be able to create their own content. Members can only be invited into the system by Admins, from there Publishers determine what they see.
Guests have to be explicitly invited to view specific content in your system by Publishers. Guests can be internal employees or external contributors (contractors, partners, etc…) who don’t need to create content in the system, but might need to complete an action item assigned to them by a Publisher, add a file to a meeting, or comment on a Project news feed. Guests can never see anything at the top Organisational level of your platform, only individual objects they’ve been invited to see. Guests can be added by an Admin and are automatically added to the system when a publisher invites the to a meeting, assigns them an action item, or invited them to a project. Using the Guest designation is a great way to empower cross-company, or even cross-team collaboration without having to give unnecessary or risky access to things they shouldn’t be seeing. It also takes them 10 seconds to sign up for their own account and it’s totally free to everyone.
Setting up your mForce Platform architecture.
Your mForce Admin(s) will set up the structure of your Platform by creating “Teams” within your shared dashboard, while Publishers will create their own Projects.
Teams are just groupings of users within your mForce account. Admins go to their Dashboard’s Org Management Pane on the left of the main navigation bar. They create Teams and invite that Team’s members. Teams in mForce should mirror the Teams you have in your Organisation today. Some good examples of mForce Teams would be: Marketing, Sales Team, R & D Group, Support Staff, etc…
Once created, Team members will access a Team’s specific view of the mForce Dashboard via the left-sidebar control – Teams you’ve been invited to will show up in the left side panel (you’ll also receive a Team invite email). Clicking on one of your Team listings in the sidebar, will change your entire Dashboard’s view to display only content assigned to and housed within that Team. Teams are a great way to ensure that meeting and project content is properly grouped and accessible to those who need it. Of course, you can share this content outside of the group via the privacy settings of the individual content objects assigned to that Team (more on this in other sections)
Projects are similar to Teams, in that they group people and content together in order to create an optimized collaborative environment. Projects within mForce work just as they do in your company. It’s a way to ensure that all of the important meetings, action items, files, and collaboration that make up projects are always grouped together and are quickly and easily accessible to those who need it most.
Projects also have Admins and members, a start and end date, and essentially act as a virtual space/page for project members to store, access, and collaborate around project content and materials. Projects are accessed by the Projects navigation tab in your mForce Dashboard, and each Project has its own ‘home page’ view of everything all of the Project members have added to the project.
Frequently Asked Questions
1. What is mForce?
mForce is cloud-based meeting collaboration software that leverages your team’s existing tools and familiar work flows to help capture, share, and then easily manage the contextual information exchanged in every meeting. mForce helps your team conduct the most effective and productive meetings possible to drive maximum business success.
2. What is WebCapture?
WebCapture is an Outlook-integrated capture and publishing tool. You use WebCapture to help schedule, capture, and then publish your meeting information and action items up to your collaborative online meeting dashboard.
3. How do I sign up for a free mForce trial?
When we launch you can sign up for a free 30-day mForce trial, go to . Simply fill in the required fields and click “Sign Up For Free!” You will receive an email with directions and a temporary password for your new trial account shortly.
4. How can I take notes for an mForce meeting?
You can take notes for a meeting three different ways with WebCapture. If you’re using Outlook, simply right-click on a scheduled meeting and select “Take mForce Notes.” You can also launch a “Quick Meeting” in the upper right hand corner of Outlook, in case you need to take notes for a meeting not scheduled.
If you are using Teams, go to the Calendar tab, and from there, right-click on the scheduled meeting and select “Take mForce Notes.” If you’re in a conversation with someone or a group and would like to launch WebCapture, simply click the “More Options” menu in the bottom right-hand corner of the window and select “mForce.”
You can also access WebCapture in the online dashboard. If you’re under the meetings tab, select what meeting you would like to take notes for, then click “Take Notes.” You can find this on top of the Meeting title.
5. Where can I get the latest updates for the mForce Integrations?
When updates are scheduled for Outlook and Teams, the mForce team will notify you of the changes with instructions on how to receive the appropriate updates for the plug-ins.
6. How can I buy mForce and how much does it cost?
mForce is a hosted online service that is licensed as a monthly or yearly subscription fee. Every sign-up has a free 30 day trial, after which you will receive an email about purchasing options. You can also purchase at any time during your free trial by going to the settings in the top right-hand corner of your dashboard. From there select “Admin” from the drop-down menu, then under ‘Subscriptions and Billing Information’ select “Upgrade.”
You can purchase up to 100 ‘seats’ or individual user licenses in a few clicks. Each individual seat or license of mForce costs $9.90 per month (less than a single lunch!), or for $99 a year (20% discount). If you would like to buy more than 100 licenses or for the entire enterprise, simply email us at and one of our product experts will call you back!
7. What is a Guest User account and how does it work?
An mForce Guest user is a user who has been invited to one of your mForce meetings and has had an Action Item assigned to them. Guest users are not part of your group and are not paid users. Guest users receivee limited access to the Homepage of the mForce Dashboard to log in and complete their action items.
8. I signed up for mForce but never received an email with my login credentials. What do I do?
Using the same email address that you registered with for your download, use the ‘Forgot Password’ link on the login page to have another temporary password sent to your email account. You can also contact support at
9. Can I use mForce when I am offline?
mForce cannot be used offline as it is cloud-based software and requires access to the internet to log into your online dashboard as well as accessing WebCapture. If you have already logged into mForce or are using WebCapture and are preparing or conducting a meeting and you lose your connection (or need to hibernate your computer), as long as you do not shut down your computer or exit WebCapture, you will not lose your information. If this happens, simply reconnect to the internet and complete your meeting.
10. When I save and publish my meetings, who can see them?
Meetings that have been saved and published can be seen by participants of that meeting. You can share meeting summary and action item emails with anyone, but only those who are participants and part of your license pack can continuously access and collaborate online.
11. Can meeting detail / information be added from the online Dashboard without using WebCapture?
No, Meeting Notes and other details with the exception of adding new Action Items, comments or files (online collaboration), cannot be added/edited directly from the online Dashboard. WebCapture must be used to first prepare, conduct, and Edit meeting details, which can then be saved and published up to your online dashboard. The information you save will be present when viewed through the Dashboard.
12. What constitutes a searchable term in the search field?
mForce search will search all text based fields including subject, agenda, key points, and notes as well as action item subject and comments.
13. Will the search feature find names contained in email addresses?
mForce’s powerful search feature gives you instant access to information entered into your mForce Dashboard. However, it is only designed to search for text-based fields, which means that meeting participants, and file attachments will not be returned in your search results. Results will also show you exactly where your search terms are found within each meeting record and/or action item record, and will even tell you in which pod the term can be found.
14. Can I use a wildcard search on the mForce dashboard search field? If so, what is the wildcard value?
Yes, wildcard searches can be performed. Like many other web-based search engines mForce uses an asterisk * as its wildcard.
15. Can I configure what types of alerts are displayed within my Alerts Pod?
Alerts cannot not be configured at this time, however this is a feature that is on our roadmap for the near future. Alerts allow you to be notified of any and all actions taken on your Meetings and/or Action Items as well as posts made by your connections.
16. Are the action items displayed on the Home Page the same as the action items displayed on the Action Item Page?
Yes, the listings of Action Items are the same on both your Home page and the Action Items page. However, you can easily change those lists to show different action items by using the filter feature. The two lists are independent of each other but both have access to all of your Action Items
17. Can I save commonly used action item list filters?
Action item filters cannot be saved. However, mForce stores the last filter you used in the list and displays that same list even after viewing other pages within your dashboard.
18. What is the recourse for deleting an Action Item or meeting?
Only the owner of a Meeting or Action Item can use the delete functionality. If an Action Item or Meeting is deleted a message will appear asking the user if they “really want to delete this item”. Clicking yes will result in permanent deletion of this meeting or action item.
19. Are comments editable once they are submitted?
No, once a comment has been submitted it cannot be altered or deleted at this time.
20. How are user comments and system auto-comments posted in the comments section of meetings and action items?
All comments are displayed in chronological order starting with the most recent listed at the top. System auto-comments appear when users interact with your meeting or action item such as when adding a file to a meeting or re-assigning an action item. mForce displays auto-comments with the color red to easily and visually segregate them from user comments marked in black.